Privacy Policy - UP 20 Car Studio

Your privacy is important to us. It is the policy of UP 20 Car Studio to respect your privacy regarding any information we may collect from you across our website https://up20carstudio.com/ and other platforms we own and operate.

1. Information We Collect

We collect personal information only when necessary to provide our services and products. This may include:

Name, email address, phone number
Address and location details
Payment details (securely processed via payment gateways)
Device information, browser type, IP address
Service booking history and preferences
Messages, queries, or feedback submitted through forms, calls, or WhatsApp
Information required for service booking, billing, refunds, or customer support

All information is collected by fair and lawful means, with your knowledge and consent.

2. Payment Data

We do not store or process your card, UPI, or banking details on our servers.

All online payments are handled securely by trusted and PCI-DSS–compliant payment gateways.

Advance or partial payments may be applicable for selected services.
For complete payment-related details, please refer to the respective payment gateway’s privacy policy.
For refund or service-related information, please refer to our Refund & Cancellation Policy and Service Policy.

3. Use of Information

We use the collected information to:

Confirm and manage service bookings
Communicate service status and updates
Provide customer support and resolve queries
Process refunds or cancellations (if applicable)
Improve website performance and service quality
Prevent fraudulent activity or misuse
Send service updates, promotional offers, WhatsApp/SMS, or email notifications (only if you opt in)

🚫 We do not sell, trade, or rent your personal data to third parties.

4. Data Retention & Security

We retain personal information only for as long as necessary:

To provide services and support
To comply with legal and regulatory obligations
To resolve disputes or service issues

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve user experience
Maintain sessions
Analyze website traffic and usage patterns
Understand customer behavior

We may use tools such as Google Analytics for performance monitoring.

You can disable cookies via browser settings; however, some website features may not function properly.

6. External Links

Our website may contain links to third-party websites or platforms.

UP 20 Car Studio is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing their privacy policies independently.

7. Marketing & Communication

With your consent, we may send:

Promotional SMS
WhatsApp messages
Emails related to offers, services, or announcements

You may opt out of promotional communication at any time by contacting us or using the unsubscribe option where available.

8. User Rights

You have the right to:

Request access to your personal data
Request correction or deletion of inaccurate information
Withdraw consent for marketing communication
Restrict certain data processing activities

To exercise these rights, contact us at support@up20carstudio.com.

9. Legal Compliance

We comply with applicable Indian laws, including:

The Information Technology Act, 2000
Applicable IT Rules related to personal data protection

This Privacy Policy should be read along with our Terms & Conditions.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or data handling practices, please contact:

UP 20 Car Studio
Kotwali, Kotdwara Rd,
Govind Nagar, Chhapar,
Najibabad, Uttar Pradesh – 246763, India

📧 Email: support@up20carstudio.com
📞 Call / WhatsApp: +91 7500877725

🕒 Business Hours: 10:30 AM – 8:00 PM

11. Consent

By using our website, you consent to this Privacy Policy.

If you do not agree with any part of this policy, please discontinue using the website.