At UP 20 Car Studio, we strive to provide high-quality automobile services and customer satisfaction. Please read our Refund & Cancellation Policy carefully before booking any service or purchasing products.
1. Service Cancellations & Replacements
We offer service rescheduling, correction, or refund only in genuine cases where the service provided is incomplete, incorrect, or affected due to our fault.
To raise a service-related request:
Contact us within 24 hours of service completion at:
📧 support@up20carstudio.com
📞 +91 7500877725
Please share:
- Booking ID / Invoice Number
- Vehicle details
- Clear photos/videos (if applicable)
- Description of the issue
After verification, we may offer service correction, rescheduling, or refund, depending on the case.
⛔ Requests raised after 24 hours of service completion will not be accepted.
2. Refund Eligibility
Refunds are considered only in the following cases:
- Service was cancelled by UP 20 Car Studio
- Advance payment was taken, but service could not be provided
- Duplicate or excess payment made by the customer
Refunds are NOT applicable for:
- Change of mind after service completion
- Dissatisfaction due to vehicle condition or expectations not aligned with service scope
- Services already completed or partially completed
- Delays caused by customer unavailability or vehicle condition
- Promotional or discounted services
- Products once installed, opened, or used
3. Advance Payment Policy
Certain services may require an advance payment to confirm the booking.
- Advance payment is refundable only if the service is cancelled by UP 20 Car Studio before commencement
- If the customer cancels after booking confirmation, the advance may be non-refundable
- No refund will be issued once the service has started
This policy helps us manage genuine bookings and operational costs.
For payment-related terms, please refer to our Terms & Conditions.
4. Refund Timeline
If a refund is approved:
- The amount will be credited to the original payment method
- Refunds are processed within 7–10 working days
Please note:
- Bank or payment gateway processing times may vary
- All refunds are processed through secure payment gateways as per our Privacy Policy
5. Cancellation Policy
- Service cancellations are allowed only before service commencement
- To request cancellation, contact:
📧 support@up20carstudio.com
📞 +91 7500877725
Cancellations requested after service start or technician allocation may not be eligible for refund.
6. Contact for Refunds & Cancellations
For any refund, cancellation, or service-related queries, please contact:
UP 20 Car Studio
Kotwali, Kotdwara Rd,
Govind Nagar, Chhapar,
Najibabad, Uttar Pradesh – 246763, India
📧 Email: support@up20carstudio.com
📞 Call / WhatsApp: +91 7500877725
🕒 Support Hours: 10:30 AM – 8:00 PM
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