Terms & Conditions

This website is owned and operated by UP 20 Car Studio, a registered sole proprietorship under the laws of India.

Business Details

UP 20 Car Studio
Kotwali, Kotdwara Rd,
Govind Nagar, Chhapar,
Najibabad, Uttar Pradesh – 246763, India

📧 Email: support@up20carstudio.com
📞 Call / WhatsApp: +91 7500877725

🕒 Business Hours:
10:30 AM – 8:00 PM (All Working Days)

By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Introduction

Welcome to UP 20 Car Studio. These Terms of Service (“Terms”) govern your use of our website (“Service”).

By using this website, you agree to these Terms along with our Privacy Policy, Refund & Return Policy, and Shipping & Delivery Policy (collectively referred to as “Agreements”).

If you do not agree to these Terms, please discontinue the use of our website.

2. Business Model & Services

UP 20 Car Studio is an automobile service and accessories provider dealing in:

Car Detailing & Cleaning Services
Car Interior & Exterior Styling
Car Accessories & Customization
Paint Protection & Polishing Services
Car Care Products & Related Services

We provide professional, genuine, and quality-checked services and products.

❌ We do NOT deal in:

Illegal vehicle modifications
Counterfeit or fake automobile products
Unauthorized branded replicas

3. Bookings & Payments

When making a booking or purchase on our website, you agree to provide accurate contact, vehicle, billing, and payment details.

We accept the following payment methods:

Online Payments – Debit Cards, Credit Cards, UPI, Net Banking
Cash / Partial Advance (if applicable for selected services)

All online transactions are securely processed through trusted and compliant payment gateways.

4. Advance Payment Policy

For certain services or bookings, UP 20 Car Studio may require an advance payment to confirm the booking.

The advance amount (if applicable) will be clearly displayed before confirmation.
The remaining amount is payable after service completion.
If UP 20 Car Studio cancels a booking before service commencement, the advance will be refunded within 7–10 working days.
Once the service has started or products are used, the advance becomes non-refundable.

This policy helps ensure genuine bookings and efficient service scheduling.

5. Refund & Cancellation Policy

Refunds or cancellations are handled strictly as per our Refund & Cancellation Policy.

A refund or rescheduling may be considered only if:

The service is cancelled by UP 20 Car Studio
A confirmed booking is cancelled before service commencement (as per policy terms)

Conditions:

Services already rendered or partially completed are not eligible for refund
Products once installed or used are not eligible for return
Approved refunds will be processed within 7–10 working days to the original payment method

6. Service Delivery

Services are provided strictly by appointment or confirmed booking.
Service timelines may vary depending on vehicle condition and service type.
UP 20 Car Studio is not responsible for delays caused by customer unavailability, vehicle condition, weather, or unforeseen circumstances.

7. Quality Disclaimer

All services are performed with professional care and industry-standard products.
Results may vary depending on vehicle condition, usage, and maintenance.
No service guarantees permanent results unless explicitly stated.
Any service-related concern must be reported immediately or within the applicable support window.

8. Customer Support

For bookings, service queries, or support:

📞 +91 7500877725
📧 support@up20carstudio.com
🕒 Support Hours: 10:30 AM – 8:00 PM

9. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the Courts of Uttar Pradesh, India.

10. Force Majeure

UP 20 Car Studio shall not be held liable for delays or failure in performance due to events beyond reasonable control, including but not limited to:

Natural disasters
Government restrictions
Strikes or lockdowns
Supply or service disruptions

11. Amendments to Terms

UP 20 Car Studio reserves the right to modify or update these Terms at any time without prior notice.

Updated Terms will be effective immediately upon posting on the website. Users are advised to review them periodically.

12. Acknowledgment

By using this website or booking a service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.